2-Year Waiting List Sees Aussie Couple Fly to Thailand for Orthopaedic Surgery - SkyGen

2-Year Waiting List Sees Aussie Couple Fly to Thailand for Orthopaedic Surgery

Chris and Christine are an Australian couple aged 74 and 59, respectively. They called SkyGen after speaking with one of our previous patients, Nanette, who happened to be a dear friend of theirs. Christine had been waiting around 2 years for a knee operation on the Queensland public waiting list, and after hearing of Nanette’s personal experience, decided to pursue our first-class orthopaedic surgery options in Bangkok, Thailand.

After their return to Australia we received the following recount of their experience.

 

Hi to all at SkyGen,

Following is our appraisal of our overall SkyGen experience after our surgeries in Thailand. I’m writing on behalf of both Chris and myself.

My husband, Chris, and I, heard about SkyGen following a recommendation from a friend and neighbour, Nanette, who had had a total knee replacement surgery. She could not recommend your services highly enough, so that was enough for us. I am so glad too that we met both Jake and Daniel (Dr Donner) before we departed for Thailand.

Previously, I had already been on an Australian wait-list for approx. 2 years, and Chris had an appointment to see a specialist who would probably have put him on a wait list for his surgery. Whilst Chris’s condition was not affecting his life-style all that much, mine was. The sooner I couldget my surgery done the better, so it seemed logical that we both went together.

Nanette advised against travelling without a 3rd person to accompany us but, as this could not be arranged, we set off for Thailand. From our first step onto the plane at Brisbane, until we stepped off again back in Brisbane nearly 3 weeks later, SkyGen had taken care of everything for us, including various changes to plans along the way. The only small problem was caused by our internet provider leaving me without my normal email access, and us failing to get a local Thai sim card on arrival, leaving us without any communications except a previously unused gmail account. Thankfully, via Nanette, we were all back in touch after a few days.

The hospital, on arrival, looked more like a luxury resort, and the hospital staff treated us like VIP guests at a luxury resort. The accommodation, both in the wards and in the hospital “residences”, was excellent, with more luxury touches than I had ever seen in any Australian hospital accommodation. The hospital facilities that we saw were all first class too, with almost every conceivable piece of medical equipment for all manner of surgeries, tests etc. The English-speaking International Co-ordinators assigned to assist us put us right at ease from the very first, and I found I felt no anxiety about my up-coming surgery at all.

After our planned surgeries, we both requested to see other specialists re other problems, and this was arranged without any fuss. In all, we had our two surgeons plus 4 other specialists that we saw, and each one was entirely professional, polite, and communicated in easy-to-understand terminology. I often find Australian doctors use too much medical jargon that I can’t understand.

Although there were some unforeseen problems for my husband that were no fault of anyone (bad reaction to anaesthetic), we would rate the overall experience as one we would recommend to anyone. I have heard bad reports of people going to Thailand for surgeries without the professional services of SkyGen, but I would not hesitate to book any future surgery through SkyGen, knowing that every aspect of the trip would be taken care of in a highly efficient and professional manner.

On a couple of very minor issues, for patients staying in the residences, we found the only things lacking in the room were a couple of bowls and a knife!! Plastic forks and spoons seemed to multiply like rabbits, but it would have been handy to have a knife to spread butter or to cut some of that awful plastic packaging that seems to be unbreakable. Plates also seemed to be in plentiful supply after a couple of snacks from the 10th floor lounge, but a lot of the meals from the canteen were served in plastic bags, and there was no bowl to tip them into. We also wish we had thought to take some small gifts for the girls looking after us. They were all so very considerate towards us at all times. We ended up giving them our left-over baht, but it’s not the same as a small personal gift.

If any future patient/s would like to contact me directly via email, I would also be very happy to talk to them and put them at ease about the whole experience. Nanette did this for me and I’m happy to pass it on.

Thanks again and best regards
Chris & Christine (Surname Withheld)

Our view of the city from the hospital's own Residence Hotel

Our view of the city from the hospital’s own Residence Hotel

Our room at the hospital's Residence. We got to recover within the hospital's confines after being discharge from our private ward rooms.

Our room at the hospital’s Residence. We got to recover within the hospital’s confines after being discharge from our private ward rooms.

Both Chris & Christine gave the hospital and their surgeons the highest possible score out of 5 whilst completing our patient survey!

Hutchins 4
 

Please contact SkyGen today if you have any questions regarding hip or knee replacement surgery in Thailand.

*Please read: Although the information provided on this page may describe a particular patient experience and/or outcome, readers must understand that each patient presents with a unique medical history and may be recommended a different treatment/surgery by their surgeon to that described above. Individual results may vary between surgery centre/hospital, surgeon, surgery type and patient. Although SkyGen agrees to share all updates from patients at their request, SkyGen does not endorse any physical activities attempted by patients following surgery which do not follow the explicit instructions provided by their surgeon. SkyGen encourages all patients to discuss the risks of such activities with medical professionals before attempting these themselves.

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Written by SkyGen Public Relations

This content is copyright and property of SkyGen Spinal & Orthopaedic. It was written to educate our patients in making informed decisions regarding their own healthcare. SkyGen is Australia's largest international collaboration between world class regenerative medicine clinics and orthopaedic hospitals.