SkyGen Website Privacy Policy, Terms & Conditions - SkyGen

SkyGen Website Privacy Policy, Terms & Conditions

Every SkyGen Pty Ltd (“SkyGen”) Client (“Client”) is accepted by SkyGen subject to the following terms and conditions:

Each Client recognises and acknowledges that SkyGen is a Healthcare Facilitation Company helping and guiding patients to obtain regenerative medicine treatment and orthopaedic surgeries in Thailand, and is NOT a Medical Healthcare Provider.

Each patient acknowledges that they understand that individual results of medical care may and will vary between patients depending, in part, on: cause of joint disease, condition of joint, joint type and patient after-care compliance. No new patient case, however similar to a previous patient story or published testimonial, replaces the need for an individual’s medical assessment, approval and independent decision to pursue treatment at one of SkyGen’s partnered hospitals and healthcare centres.

SkyGen assists each Client in the research of participating hospitals and surgeons, procedures available and prices, travel and accommodation options in Thailand and Germany only.

The initial enquiry consultation between SkyGen and the Client or their family/friends is a complimentary (free) service. Once the Client decides to proceed further and the medical assessments and bookings begin, a non-refundable SkyGen Fee may be required for the additional time and resources required for these services.

The Client should be aware of and understand fully the risks associated with any surgical procedure or medical treatment, no matter which country, hospital or surgeon is involved.

Prices quoted in this website are based on standard and non-complicated cases, are current at time of publication and are subject to change without notice. All assessments are done on a case by case basis.

Any costs/quotes mentioned for procedure(s) in all preliminary/initial communications, are estimates only and may not be the final price. Only after a full consultation, discussions, assessment and examinations with medical specialists, additional procedures, modifications or possible health considerations, will the final cost be confirmed.

Prior to surgery, the surgeon may require the Client to undergo laboratory investigations and/or diagnostic examinations to ensure that they are fit for surgery (particularly, men and women over 50 – 55 years). These tests are standard hospital/clinic procedure and may incur a cost to the patient.

Prior to undergoing any surgical procedure in Thailand, each Client will be informed and will have to sign a statement of consent and authorisation for surgery/treatment provided by the Hospital/Clinic and that the client has understood, acknowledged and confirmed all discussions during the consultation with the surgeon.

Any client with a pre-existing condition, eg. Diabetes, Thyroid, Blood Disorders, Anxiety and Depression, must supply a doctors or specialists report or release authorisation to proceed with surgery. Please be aware and understand that every individual is physiologically unique and therefore, results may vary per individual. Also, every individual will recover at varying rates post treatment or surgery.

Unexpected outcomes and complications post surgery or treatment that are not foreseen and are of no fault of the physician, surgeon, clinic or hospital, will be discussed between the patient and surgeon with the aim of resolving to the satisfaction of all parties.

Where a clients remain dissatisfied, mediation between the parties may occur and an arbitration and clinical review process that is responsible for resolving disputes may be involved.

Any travel costs promoted in this website will vary depending on the departure city, destination, accommodation, season and availability.

Travel Insurance

SkyGen strongly recommends each Client take out travel insurance. Please note, Travel Insurance does not cover any costs relating to elective surgery and treatments.

It’s in the clients best interest to thoroughly read the Product Disclaimer which accompanies all Travel Insurance policies, travel / flight booking and ticketing bought through a third party. Refunds may not be given if you decide to cancel flights or shorten the length of stay at a resort/hotel.

When traveling to Thailand you are required to have a passport valid for no less than 6 months upon arrive. Apply and arrange for passports well in advance of your departure date.

Website Material

Website information is derived from a variety of sources and as such, SkyGen is not responsible or liable for any inaccuracies or omissions as a result of information received from third parties. SkyGen does not advocate any specific technique or philosophy of treatment or other surgery procedure, nor does it endorse any medical procedure whatsoever. SkyGen does not warrant that the information or material on this website is entirely free from error or omissions.

Website Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog or website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, State of Residence or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Liability

SkyGen does not guarantee the outcome or any results of the Clients’ procedure/s performed by the physician/surgeon at the clinic/hospital in Bangkok. SkyGen is a “facilitator” only, facilitating in the assistance and arrangements of documentation, treatment/surgery dates, travel and accommodation only. SkyGen does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure, unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any trip organised by SkyGen on the Client’s behalf. The Client agrees to release, defend and hold harmless SkyGen and its officers, employees and agents from all such liability and indemnify each of them severally against any claims that may be made by or through the Client related to and via any use of this website, social media, and in directly in person, in any manner.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.skygen.com.au
Gold Coast
Australia
75 Surf Parade, Broadbeach, 4218
QLD
4214
info@skygen.com.au

Last updated on: 2015-02-08

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